Find out about CMG, our history and how the business has evolved over the years
Cowan’s of Hemel Hempstead was established in 1972 by Mike Cowan to provide a 24 hour breakdown and recovery service for cars and light vans in the public domain and motoring organisations.
Cowan’s rapidly established a reputation for prompt response times, excellent customer services and expertise in its field. In 1977 we had the opportunity to tender for the lease on Newport Pagnell service area, which we subsequently won. Initially Mike Cowan moved to the new site with one other member of staff . Cowan Recovery Ltd (CMG) was formed and later that year we decided to close the base at Hemel Hempstead.
Moving to Newport Pagnell prompted our expansion into the Heavy Recovery sector, and the company quickly replicated the reputation it had made for itself in the light vehicle sector, particularly on police contracts. Cowan Recovery Ltd (CMG) changed its trading name to CMG Rescue Services in the late 1990’s.
Over the years we have built the philosophy into our business that just meeting requirements is not an option and exceeding customer expectation is key to our continued development strategy. In recent years we have developed some of the cutting edge facilities within the industry with modern premises to cater for both forensic and accident investigations. Our fleet of more than 100 vehicles allows us to cater for everything from a roadside breakdown to major multi-vehicle incidents, with our vigorous fleet replacement program to insure that we always work with the latest vehicles and equipment.
This is only half the story though; continual training programmes allow our staff to be at the forefront of the industry. We have for many years worked closely with our industries training provider (IVR) and not only are we a registered training provider but have also played a huge part in the development of specialist training courses none more so than the forensic recovery courses.
Our team consists of around 60 operational staff working around the clock to give the high quality service levels that our customers have come to expect. In addition, we employ a team of 16 Control Centre operatives and some 16 employee’s dealing with finance and administration roles within the business.